Frequently Asked Questions
WHAT IS SPORTSCLICK?
Sportsclick is an online sporting store dedicated to accessible to all. At SportsClick, we provide you with Value, Quality and a Easy-Shopping service.
HOW DO I SIGN UP WITH SPORTSCLICK?
To sign up, click on the Create an account link on the top right of the home page. Alternatively, you may just enter your email address to subscribe to our newsletters for exclusive offers!
HOW CAN I VIEW AND UPDATE MY ACCOUNT DETAILS?
Once you are registered with SportsClick, you may at any time view or modify any of your registered details by logging into your account and accessing the "My Account" section of the Website.
ARE SPORTSCLICK'S PRODUCTS GENUINE?
SportsClick only carries products which we have gotten directly from the brand or authorized distributor. All our products are 100% genuine.
IS IT POSSIBLE TO GET A MERCHANDISE PARTNERSHIP FROM SPORTSCLICK?
Please email us at firstname.lastname@example.org where possible we will be happy to provide you with this information.
PLACING ORDERS & MAKING PAYMENT
I HAVE SOME QUERIES ABOUT A PRODUCT. WHO CAN HELP ME?
We'd be more than happy to help - kindly contact us at email@example.com we will be happy to assist you. We also can be contacted via Whatsapp, Wechat and Line: 012-770 9611.
ARE YOUR TRANSACTIONS ALL DENOMINATED IN MALAYSIAN RINGGIT (MYR)?
Yes. All prices and transactions are only in Malaysian Ringgit (MYR).
HOW DO I MAKE PAYMENT FOR MY PURCHASES?
You will need to be logged in to your SportsClick account. Payment can be made online using MEPS FPX, PayPal and Cash-On-Delivery (COD)
HOW DO I KNOW IF THE PURCHASE WAS SUCCESSFULLY TRANSACTED?
If a purchase has been successfully transacted, an order confirmation screen will appear displaying your order reference number. You will receive a confirmation email that contains the details of your purchase and an order reference number. If for any reason the transaction was unsuccessful, kindly place the order again. In case of any doubt, feel to contact our customer service personnel at firstname.lastname@example.org and we will be happy to verify your transaction for you.
IS MY PURCHASE TRANSACTION SECURE?
It is our commitment that consumers can shop online securely. We utilise a secure payment gateway via iPay88 as our payment gateway using Secure Socket Layer (SSL) technology with high security 128-bit encryption. At no time is your credit card information compromised nor is it stored on our servers.
CAN I CHANGE OR CANCEL MY ORDER?
You cannot modify or cancel an order after your payment has been made. However, if you have any problems with your purchase, contact us at email@example.com and we will try our best to assist you.
WHERE DO YOU DELIVER TO?
All products are deliverable to Malaysia and selected internationally
WHAT HAPPENS AFTER I MAKE MY PURCHASE? WHEN WILL I RECEIVE MY ORDER?
Typically, we aim to send out all items on the next working day via express courier. However, as a SAFE estimate, you can expect your items to be shipped out within 7 working days (Monday-Friday) of your purchase. You will receive an email with your tracking number once your order has been shipped.
DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?
We use an express courier service to deliver all orders. A person will be required to sign and accept delivery of the purchased product(s). This is to verify that the goods were delivered and received correctly.
I HAVE NOT RECEIVED MY PARCEL. WHO CAN I CONTACT?
Please get in touch with our team, email us at firstname.lastname@example.org
HOW MUCH ARE THE DELIVERY CHARGES?
Delivery (nationwide) charges is RM 10. For international purchase, a flat fee of RM150 will be imposed for delivery. Additional charges could be added if needed.
CASH ON DELIVERY
DO YOU PROVIDE CASH ON DELIEVERY(COD)?
Cash on delivery (COD) is only available for selected Klang Valley. Otherwise, you are not able to use (COD) services. For every order (COD) or Ipay/Paypal/CreditCard all will be charged RM10 for Shipping Fees inside Malaysia Area.
WHAT SHOULD I DO AFTER PLACING AN ORDER WITH COD?
Once you have placed an order with COD, our SportsClick representatives will contact you to set a preferred delivery date and time. Kindly ensure that someone is available to collect and sign for your parcel.A tracking number will be provided once your order has been shipped. Subsequently, a representative from iSiS will contact you before making the delivery. Please have the exact amount (as stated in your invoice) ready when your parcel is delivered.
HOW LONG DOES IT TAKE FOR THE PARCEL TO REACH ME?
Orders via COD will reach within 5 to 7 working days.
TERMS & CONDITIONS APPLY
Sales item are not refundable .
For special campaign example like 15 days Return Lining Product can refund in 15 days if you not satisfy on our product. But we will suggest you to get back ur money in Store Credit Way . It is more convenient for you to buy anything in sportsclick without wait and no need to wait for the process of refund. As we mentioned above, refund back to your bank account will take 2weeks to 4weeks because mobile88 platform takes a long time to send us the list.