1. Go to Sportsclick’s homepage and click My Account.
2. Select the Sign-Up tab
3. Fill in your details and tick the I accept the Terms of Service and Privacy Policy
4. Click Sign Up
5. Upon signing up, you will receive a confirmation email and 100 member points as a reward
If you have a Sportsclick account, please ensure that you are using the same email address and password when you signed up your account.
If you cannot remember your password, click the “forget password” and you will receive an email to update your password.
If you did not receive an email, please check your spam/junk mail. If you did not get any email, please contact us and we will help you.
You may go to the My Account page to change your details.
For account related, you may select the Account Information tab.
For billing or shipping address, you may select the Address Book tab.
1. Create a Sportsclick Account or login as a guest.
2. Choose the item you like and select the colour and size (if applicable) you want.
3. Go to your shopping cart and review all the item/s. If you have a coupon code, you may key in the code at the bottom of your shopping list.
4. Click Proceed to checkout
5. Fill in the billing details. If the shipping address is different from billing, click the Ship to a different address? box. Then, fill in shipping address and phone number. Please ensure that the shipping address is correct and the phone number is valid to allow us to reach to you. (We are able to amend the shipping address before the item is shipped out. After the parcel has been shipped out, we will not be responsible if the item is not received due to incorrect address.)
6. Select the payment method and tick the I have read and agree to the website terms and conditions. Then, click Place order and proceed with payment.
7. Once payment is done, you will receive an email confirmation that you have placed an order.
*Please note that all orders will be processed on weekdays only. We seek your patience and understanding.
You can refer to the size chart at the bottom of our homepage. Alternatively, you may also view the size chart beside the size options when browsing a product.
Please ensure that you have selected all the options required.
We accept payments by:
-Atome
-iPay88 (E-wallet, credit/debit card, etc.)
You may need to check your Atome account as the possible reasons may be due to existing outstanding balance or exceeding spending limit. Please check with Atome’s customer service for more information.
You can apply your points during checkout on top of the page. For every 100 points, you can redeem a RM1 discount.
If you are unable to use your points, please check to ensure that you have no pending or failed orders. If you do, you are required to cancel the order first.
You can key in the coupon code you have at the bottom of the list in your shopping cart.
If you’re unable to use the coupon, please check to ensure that you have no pending or failed orders. If you do, you’ll be required to cancel it to use the coupon.
After placing an order, you’ll receive an email confirmation of your purchase. Alternatively, you may login into your Sportsclick Account and check your recent orders in the Dashboard tab.
You can check your order progress under the My Orders tab in My Account. You’ll be able to view your recent orders in your Dashboard as well.
Sometimes these circumstances are unavoidable and we do our best to ensure that our website is updated frequently. We will ensure that the stock is really sold out before contacting you. For orders that are out of stock, you may opt to change to another colour, size or model (subject to availability). A top up will be required when the price of the product you choose is higher than before.
The delivery period varies according to the location:
West Malaysia: 1-3 working days*
East Malaysia: 3-5 working days*
Overseas: >1 week
*Working days excludes weekends and public holidays.
The delivery cost will be as below:
West Malaysia: RM10 flat rate
East Malaysia: RM25 flat rate
*Free delivery (excl. same day delivery) will be applicable for orders more than RM300.
For same day delivery, please contact our Customer Service to know more.
After we have shipped out your parcel, you will receive an email of the tracking link. Alternatively, you can get your tracking number by logging into your Sportsclick Account. Go to My Account and click My Order. Click View order status to see the progress of your pending order.
You are only allowed to self-collect after arranging an appointment with our Customer Service. Self-collection will only be available from Tuesdays – Fridays, 2:30 – 4:30 pm only.
However, self collection will be unavailable when our warehouse is busy. Do contact our Customer Service to enquire.
Your order might arrive later than expected due to festive season, on-going sales or unforeseen circumstances. Please be informed that deliveries take place on *working* days.
*Your orders will not be processed during the weekends as our warehouse is closed. We seek your patience and kind understanding.
We will not cancel your order after it has been shipped out. You will need to receive the item then send it back to us if you would like a refund or an exchange. All postage cost will be borne by the customer.
We are sorry to hear that you got the wrong items. Please contact our Customer Service via WhatsApp by providing your order number, product SKU and image of the wrong item.
We are very sorry to hear that you have an issue with your order. Please contact our Customer Service via WhatsApp by providing your order number, product SKU and images of the damaged products and the tag. We will investigate the matter for you.
If you have ordered the wrong size, you may contact our Customer Service within 7 days after receiving the items to request for a size exchange. The exchange will also depend on the availability of stock. Items marked as non-exchangeable cannot be exchanged.
Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you are not entirely happy with the product, then we are not happy either. For incorrect or defective items, we have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions:
i) Item MUST be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
ii) This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website.
All returns will be reviewed first by Sportsclick and we reserve the right to perform remedies including:
i) Replacing the product with a new item of the same original order
ii) Full refund either in cash or Sportsclick points/voucher
Products which are non-returnable or non-exchangeable are:
1. Used products
2. Washed products
3. Altered products
4. Exceeded acceptance period for returns
5. No invoice or purchase receipts
6. No product tags
7. Damaged products (Torn, Stained, Smell)
8. Swimwear (Jammers, Briefs, Square Legs, One Pieces, Bikini, etc.)
9. Products labelled as non-returnable/non-exchangeable
10. Promotional items
For more info on returns and warranties, check out our return and refund page.
For all return requests, please send us a message in WhatsApp including your contact details, Order ID and the reason for return. We will inform you once your request has been received and proceed with the refund or exchange as appropriate. We will not process any exchange or refunds sent back to us without prior requests made.
i) Sportsclick will NOT be responsible if your shipment is lost or damaged during the return transit.
ii) All postage cost will be borne by the customer, except for wrong item received or faulty items, or you may bring your purchase together with the Receipt to exchange at our HQ.
iii) Exchange of size for the same product (same sku) is allowed but subject to stock availability strictly no return or refund upon purchase.
In the case where a refund is required, we will refund you via the payment method you have selected when making the purchase. A full refund is only applicable for out-of-stock items.
We will try and process refunds as quickly as we can but please be informed that the refund may take longer than usual up to 28 WORKING DAYS for our Finance Department to process your refund and we seek your patience while waiting for the refund.
We are happy to announce that we have 3 outlet stores which are located in:
- LaLaport Bukit Bintang City Centre: 3rd (Third) Floor, Lot 52-54, Lalaport, Jln Hang Tuah, Bukit Bintang, 55200 KL (Beside Main Entrance)
- IOI Mall Damansara: Level 1 – Centre Court (1F48-2), 2A, Persiaran Surian, Tropicana Indah, Kota Damansara, 47810 Petaling Jaya, Selangor
- The Starhill (Exclusively for Nike Swim): UG(C), Ground Floor, Starhill Gallery, No 181, Jln Bukit Bintang, KL
Click the button below to find out more on our privacy policy.
We understand that security is essential when buying online. That’s why we have worked hard to create one of the safest online shopping environments in the industry. Check out our safe shopping guarantee page to find out more info.
Our headquarters is opened from Monday-Friday, 9:30am - 5:00pm and alternate Saturday, 9:30am - 12:30pm.
We will get back to you as soon as possible when our Customer Representative is in the office.
Thank you for your understanding.
Our outlet stores operating hours are:
- Lalaport Bukit Bintang: Mon-Sun, 10am-10pm
- MABA: Mon-Fri, 2pm-9pm; Sat-Sun, 12pm-9pm
- IOI Mall Damansara: Mon-Sun, 10am-10pm
There are selected products which you can now purchase online but pick up in store! As we have two (2) outlets with different operating hours, here are some information you will need to know before choosing your preferred date of collection.
The available collection time for the outlets are:
IOI Mall Damansara (Mon-Sun: 10am - 10pm)
1. Orders placed BEFORE 5pm can select the next day for collection. You will need to follow the outlet operating hours to collect your purchases.
2. For orders placed AFTER 5pm, you will need to select 2 days after the date of purchase as our staff will need to prepare your purchases.
3. After placing the order, it is recommended that you record your order number (5-digits) or download your order to show our staff upon collection.
4. Items purchased are exchangeable but NON-RETURNABLE.
Your total satisfaction is our primary concern. We carry only the best quality and value products. Items purchased or collected from outlet are exchangeable but NOT returnable.
For exchanges, we have a 7 day exchange policy upon date of collection, subject to the following terms and conditions:
i) Item MUST be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
ii) This policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website.
All returns will be reviewed first by Sportsclick outlet staff.
Products which non-exchangeable are:
1. Used products
2. Washed products
3. Altered products
4. Exceeded acceptance period for exchanges
5. No invoice or purchase receipts
6. No product tags
7. Damaged products (Torn, Stained, Smell)
8. Swimwear (Jammers, Briefs, Square Legs, One Pieces, Bikini, etc.)
9. Products labelled as non-returnable/non-exchangeable
For more info, you may contact Sportsclick Customer Service.