Return and Refund

What is the return and exchange policy?

Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you are not entirely happy with the product, then we are not happy either. For incorrect or defective items, we have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions:

Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
Items listed in non-returnable are not eligible for return or refund.

Products which are non-returnable or non-exchangeable are:
1. Used products
2. Washed products
3. Altered products
4. Exceeded acceptance period for returns
5. No invoice or purchase receipts
6. No product tags
7. Damaged products (Torn, Stained, Smell)
8. Swimwear (Jammers, Briefs, Square Legs, One Pieces, Bikini, etc.)
9. Products labelled as non-returnable/non-exchangeable
10. Promotional items

All returns will be reviewed first by Sportsclick and we reserve the right to perform remedies including:

Replacing the product with a new item of the same original order
Full refund either in cash or Sportsclick cash voucher

*Cash refunds requires 28 WORKING DAYS to be processed by our Finance Department after submission of refund request. We seek your patience and understanding during the refund process.

How do I return an item?

For all return requests, please WhatsApp us at +60 12-770 9611 , including your contact details, Order ID and the reason for return. We will inform you once your request has been received and proceed with the refund as appropriate.

Sportsclick will not be responsible if your shipment is lost during the return transit
All postage cost will be borne by the customer or you may bring your purchase together with the Receipt to exchange at our HQ.
Exchange of size for the same product (same SKU) is allowed but subject to stock availability strictly no return or refund upon purchase.