Account
1. How do I register for a Sportsclick Account?
- Click the Account icon located at the top right.
- Sign in using your email.
- Set up your account by going to Profile and save your details.
2. How do I change my account details?
- Click the Account icon and got to Profile.
- You may edit your details by click the pencil icon.
4. How can I use my points?
You can use your points to redeem a voucher in the Loyalty Rewards page.
5. How do I check my order number?
After placing an order, you’ll receive an email confirmation of your purchase. Alternatively, you may sign in your account and click the Account icon and select the orders tab.
6. How do I check my order progress?
You can check your order progress under the Orders tab in your Account. You’ll be able to view your recent orders .
Order & Payments
1. How to buy
- Sign in your account using your email.
- Browse through the website and add the items into the cart.
- Fill in your details in the checkout page accordingly and select your preferred payment method.
- Click pay now and make payment.
- Once the payment is successful, you will receive an order confirmation.
*Please note that all orders will be processed on
weekdays only. We seek your patience and understanding.
2. What are the available payment methods?
We accept payments by:
- Atome
- Adaptis Gateway f.k.a iPay88 (E-wallet, credit/debit card, etc.)
3. How do I check my order number?
After placing an order, you’ll receive an email confirmation of your purchase.
4. How do I check my order progress?
You can check your order progress in your Sportsclick Account.
5. Out of stock
Sometimes these circumstances are unavoidable and we do our best to ensure that our website is updated frequently. We will ensure that the stock is really sold out before contacting you. For orders that are out of stock, you may opt to change to another colour, size or model (subject to availability). A top up will be required when the price of the product you choose is higher than before.
6. Why is my order late?
Your order might arrive later than expected due to festive season, on-going sales or unforeseen circumstances. Please be informed
that deliveries take place on *working* days.
*Your orders will not be processed during the weekends as our warehouse is closed. We seek your patience and kind understanding.
7. Can I request to cancel an order?
We will not cancel your order after it has been shipped out. You will need to receive the item then send it back to us if you would like a refund or an exchange. All postage cost will be borne by the customer.
Delivery and collection
1. Delivery time
The delivery period varies according to the location:
- West Malaysia: 1-3 working days*
- East Malaysia: 3-5 working days*
- Overseas: >1 week
*Working days excludes weekends and public holidays.
2. Delivery Costs
The delivery cost will be as below:
- West Malaysia: RM10 flat rate
- East Malaysia: RM25 flat rate
*Free delivery (excl. same day delivery) will be applicable for orders more than RM300.
*For same day delivery, please contact our Customer Service to know more.
3. How to track my delivery
After we have shipped out your parcel, you will receive an email of the tracking link. Alternatively, you can get your tracking number by logging into your Sportsclick Account.
4. Is self-collection available?
You are only allowed to self-collect after arranging an appointment with our Customer Service.
*Self-collection will only be available from Tuesdays – Fridays, 2:30 – 4:30 pm only. However, self collection will be unavailable when our warehouse is busy. Do contact our Customer Service to enquire.
5. Why is my order late?
Your order might arrive later than expected due to festive season, on-going sales or unforeseen circumstances. Please be informed that deliveries take place on working days.
*Your orders will not be processed during the weekends as our warehouse is closed. We seek your patience and kind understanding.
Returns & Exchange
1. I have received the wrong items
We are sorry to hear that you got the wrong items. Please contact our Customer Service via WhatsApp by providing your order number, product SKU and image of the wrong item.
2. My items are damaged or defective
We are very sorry to hear that you have an issue with your order. Please contact our Customer Service via WhatsApp by providing your order number, product SKU and images of the damaged products and the tag. We will investigate the matter for you.
3. My size is wrong. Can I exchange for size?
If you have ordered the wrong size, you may contact our Customer Service within 7 days after receiving the items to request for a size exchange. The exchange will also depend on the availability of stock. Items marked as non-exchangeable cannot be exchanged.
*If you want to change size before your order is shipped out, you may contact our Customer Service for more information.
4. What is the return and exchange policy?
Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you are not entirely happy with the product, then we are not happy either. For incorrect or defective items, we have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions:
i) Item MUST be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
ii) This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website.
All returns will be reviewed first by Sportsclick and we reserve the right to perform remedies including:
i) Replacing the product with a new item of the same original order
ii) Full refund either in cash or Sportsclick points/voucher
Products which are non-returnable or non-exchangeable are:
1. Used products
2. Washed products
3. Altered products
4. Exceeded acceptance period for returns
5. No invoice or purchase receipts
6. No product tags
7. Damaged products (Torn, Stained, Smell)
8. Swimwear (Jammers, Briefs, Square Legs, One Pieces, Bikini, etc.)
9. Products labelled as non-returnable/non-exchangeable
10. Promotional items
For more info on returns and warranties, check out our return and refund page.
5. How do I return an item?
For all return requests, please send us a message in WhatsApp including your contact details, Order ID and the reason for return. We will inform you once your request has been received and proceed with the refund or exchange as appropriate. We will not process any exchange or refunds sent back to us without prior requests made.
i) Sportsclick will NOT be responsible if your shipment is lost or damaged during the return transit.
ii) All postage cost will be borne by the customer, except for wrong item received or faulty items, or you may bring your purchase together with the Receipt to exchange at our HQ.
iii) Exchange of size for the same product (same sku) is allowed but subject to stock availability strictly no return or refund upon purchase.
6. How will my refund be proceeded?
In the case where a refund is required, we will refund you via the payment method you have selected when making the purchase. A full refund is only applicable for out-of-stock items.
When will I get my refund?
We will try and process refunds as quickly as we can but please be informed that the refund may take longer than usual up to 28 WORKING DAYS for our Finance Department to process your refund and we seek your patience while waiting for the refund.
7. Outlet Pickup Exchange Policy
Your total satisfaction is our primary concern. We carry only the best quality and value products. Items purchased or collected from outlet are exchangeable but NOT returnable.
For exchanges, we have a 7 day exchange policy upon date of collection, subject to the following terms and conditions:
i) Item MUST be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
ii) This policy does not apply to items listed in the non-returnable list.
All returns will be reviewed first by Sportsclick outlet staff.
Products which non-returnable are:
1. Used products
2. Washed products
3. Altered products
4. Exceeded acceptance period for exchanges
5. No invoice or purchase receipts
6. No product tags
7. Damaged products (Torn, Stained, Smell)
8. Swimwear (Jammers, Briefs, Square Legs, One Pieces, Bikini, etc.)
9. Products labelled as non-returnable/non-exchangeable
For more info, you may contact Sportsclick Customer Service.
For more information, WhatsApp Us at 012-770 9611