Account
How do I register for a Sportsclick Account?
- Go to Sportsclick’s homepage and click My Account.
- Select the Sign-Up tab
- Fill in your details and tick the I accept the Terms of Service and Privacy
Policy - Click Sign Up
- Upon signing up, you will receive a confirmation email and 100 member points
as a reward
I’m unable to sign in. What should I do?
- If you have a Sportsclick account, please ensure that you
are using the same email address and password when you signed up your account. - If you cannot remember your password, click the “forget password” and you will
receive an email to update your password. - If you did not receive an email, please check your spam/junk mail. If you did
not get any email, please contact us and we will help you.
How do I change my account details?
- You may go to the My Account page to change your details.
- For account related, you may select the Account Information tab.
- For billing or shipping address, you may select the Address Book tab.
How can I apply my points?
You can apply your points during checkout on top of the page. For every 100 points, you can redeem a RM1 discount.
*If you are unable to use your points, please check to ensure that you have no
pending or failed orders. If you do, you are required to cancel the order
first.
How do I check my order number?
After placing an order, you’ll receive an email confirmation of your purchase. Alternatively, you may login into your
Sportsclick Account and check your recent orders in the Dashboard tab.
How do I check my order progress?
You can check your order progress under the My Orders tab in My Account. You’ll be able to view your recent orders in your Dashboard as well.
Order & Payments
How to buy
- Create a Sportsclick Account or login as a guest.
- Choose the item you like and select the colour and size (if applicable) you
want. - Go to your shopping cart and review all the item/s. If you have a coupon
code, you may key in the code at the bottom of your shopping list. - Click Proceed to checkout
- Fill in the billing details. If the shipping address is different from billing, click the Ship to a different address? box. Then, fill in shipping address and phone number. Please ensure that the shipping address is correct and the phone number is valid to allow us to reach to you. (We are able to
amend the shipping address before the item is shipped out. After the parcel has been shipped out, we will not be responsible if the item is not received due to incorrect address.) - Select the payment method. Then, click Pay.
- Once payment is done, you will receive an email confirmation that you have placed an order.
*Please note that all orders will be processed on
weekdays only. We seek your patience and understanding.
What are the available payment methods?
We accept payments by:
- Atome
- iPay88 (E-wallet, credit/debit card, etc.)
How do I check my order number?
After placing an order, you’ll receive an email confirmation of your purchase.
How do I check my order progress?
You can check your order progress in your Sportsclick Account.
Out of stock
Sometimes these circumstances are unavoidable and we do our best to ensure that our website is updated frequently. We will ensure that the stock is really sold out before contacting you. For orders that are out of stock, you may opt to change to another colour, size or model (subject to availability). A top up will be required when the price of the product you choose is higher than before.
Why is my order late?
Your order might arrive later than expected due to festive season, on-going sales or unforeseen circumstances. Please be informed
that deliveries take place on *working* days.
*Your orders will not be processed during the weekends as our warehouse is closed. We seek your patience and kind understanding.
Can I request to cancel an order?
We will not cancel your order after it has been shipped out. You will need to receive the item then send it back to us if you would like a refund or an exchange. All postage cost will be borne by the customer.
Delivery and collection
Delivery time
The delivery period varies according to the location:
- West Malaysia: 1-3 working days*
- East Malaysia: 3-5 working days*
- Overseas: >1 week
*Working days excludes weekends and public holidays.
Delivery Costs
The delivery cost will be as below:
- West Malaysia: RM10 flat rate
- East Malaysia: RM25 flat rate
*Free delivery (excl. same day delivery) will be applicable for orders more than RM300.
*For same day delivery, please contact our Customer Service to know more.
How to track my delivery
After we have shipped out your parcel, you will receive an email of the tracking link. Alternatively, you can get your tracking number by logging into your Sportsclick Account.
Is self-collection available?
You are only allowed to self-collect after arranging an appointment with our Customer Service.
*Self-collection will only be available from Tuesdays – Fridays, 2:30 – 4:30 pm only. However, self collection will be unavailable when our warehouse is busy. Do contact our Customer Service to enquire.
Why is my order late?
Your order might arrive later than expected due to festive season, on-going sales or unforeseen circumstances. Please be informed that deliveries take place on working days.
*Your orders will not be processed during the weekends as our warehouse is closed. We seek your patience and kind understanding.
Returns & Exchange
I have received the wrong items
We are sorry to hear that you got the wrong items. Please contact our Customer Service via WhatsApp by providing your order number, product SKU and image of the wrong item.
My items are damaged or defective
We are very sorry to hear that you have an issue with your order. Please contact our Customer Service via WhatsApp by providing your order number, product SKU and images of the damaged products and the tag. We will investigate the matter for you.
My size is wrong. Can I exchange for size?
If you have ordered the wrong size, you may contact our Customer Service within 7 days after receiving the items to request for a size exchange. The exchange will also depend on the availability of stock. Items marked as non-exchangeable cannot be exchanged.
*If you want to change size before your order is shipped out, you may contact our Customer Service for more information.
What is the return and exchange policy?
Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you are not entirely happy with the product, then we are not happy either. For incorrect or defective items, we have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions:
i) Item MUST be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
ii) This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website.
All returns will be reviewed first by Sportsclick and we reserve the right to perform remedies including:
i) Replacing the product with a new item of the same original order
ii) Full refund either in cash or Sportsclick points/voucher
Products which are non-returnable or non-exchangeable are:
1. Used products
2. Washed products
3. Altered products
4. Exceeded acceptance period for returns
5. No invoice or purchase receipts
6. No product tags
7. Damaged products (Torn, Stained, Smell)
8. Swimwear (Jammers, Briefs, Square Legs, One Pieces, Bikini, etc.)
9. Products labelled as non-returnable/non-exchangeable
10. Promotional items
For more info on returns and warranties, check out our return and refund page.
How do I return an item?
For all return requests, please send us a message in WhatsApp including your contact details, Order ID and the reason for return. We will inform you once your request has been received and proceed with the refund or exchange as appropriate. We will not process any exchange or refunds sent back to us without prior requests made.
i) Sportsclick will NOT be responsible if your shipment is lost or damaged during the return transit.
ii) All postage cost will be borne by the customer, except for wrong item received or faulty items, or you may bring your purchase together with the Receipt to exchange at our HQ.
iii) Exchange of size for the same product (same sku) is allowed but subject to stock availability strictly no return or refund upon purchase.
How will my refund be proceeded?
In the case where a refund is required, we will refund you via the payment method you have selected when making the purchase. A full refund is only applicable for out-of-stock items.
When will I get my refund?
We will try and process refunds as quickly as we can but please be informed that the refund may take longer than usual up to 28 WORKING DAYS for our Finance Department to process your refund and we seek your patience while waiting for the refund.
Outlet Pickup Exchange Policy
Your total satisfaction is our primary concern. We carry only the best quality and value products. Items purchased or collected from outlet are exchangeable but NOT returnable.
For exchanges, we have a 7 day exchange policy upon date of collection, subject to the following terms and conditions:
i) Item MUST be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
ii) This policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website.
All returns will be reviewed first by Sportsclick outlet staff.
Products which non-exchangeable are:
1. Used products
2. Washed products
3. Altered products
4. Exceeded acceptance period for exchanges
5. No invoice or purchase receipts
6. No product tags
7. Damaged products (Torn, Stained, Smell)
8. Swimwear (Jammers, Briefs, Square Legs, One Pieces, Bikini, etc.)
9. Products labelled as non-returnable/non-exchangeable
For more info, you may contact Sportsclick Customer Service.
For more information, WhatsApp Us at 012-770 9611